Frequently Asked Questions

Choose your products, add them to your cart and proceed to checkout. Fill in your details, choose a pickup slot or home delivery, and pay online.

Bancontact (also via QR code), Visa or Mastercard. On-site payment is not available — we are fully cashless.

At checkout you choose a collection moment: day, time and place are listed together, because the club hands orders over at both Noorderlaan 25 and Noorderlaan 10. The moment you picked is in your confirmation email, along with a calendar file. Bring that email or your order number. Can't make it? You can pick another moment yourself using the link in that email.

Yes! Choose 'Home delivery' at checkout. Shipping costs are charged separately via a payment link. Shipping via Bpost.

Contact us at [email protected]. If the order hasn't been prepared yet, we can cancel and refund it.

No, you can order as a guest. An account is optional but useful for viewing your order history.

Yes, on the hockey sweaters. You type the name and number on the product page and see straight away how it will look. Personalisation costs 5 euros per item, whether you have a name printed, a number, or both. The other sections do not offer it.

Every textile page carries a size guide with the measurement diagram and the dimensions in centimetres. All measurements are of the garment laid flat, not of the body. Select a size and its column is highlighted in the table.

Textiles are printed to order by our partner and take about 10 working days. That is why checkout only offers collection slots beyond that period. Caps, mugs and other accessories are held in stock at the club and can be collected straight away.

You buy the voucher in the webshop and receive it by e-mail straight away, with a PDF you can print on A4 and give. The sheet carries a code. Whoever receives the voucher enters that code at checkout, or shows the sheet at the club's till — we can simply scan the code there.

Eighteen months from the date of purchase. The expiry date is written out in full on the sheet itself. A voucher bought in September is therefore still good at Christmas the following year.

The difference stays on the voucher for next time — nothing is lost. If your order costs more, you simply pay the remainder. A gift voucher cannot be exchanged for cash.

Yes. Enter the codes one after another; they also work alongside a discount code. Vouchers are applied last, once the discount has been taken off.

Check your spam folder first. If you cannot find the e-mail, write to [email protected] with your order number or the e-mail address you paid with — we will send the voucher again. The balance is never lost: it is recorded with us, not on the sheet.

A sweater with someone's name on it is unsellable for us, so the right of withdrawal does not apply to personalised items. Please check what you typed before ordering — it appears on the product page and in your confirmation e-mail. If something is wrong, contact us immediately: as long as the order has not gone to the printer, we can still change it.

Sold-out items are shown as such and cannot be ordered. Textiles are different: they are printed to order, so they stay available even with no stock at the club.

Email: [email protected] | Phone: +32 9 430 90 94 | Address: Noorderlaan 25, 9000 Ghent, Belgium.